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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age range is the ONYX All Adventure Child Paddle & Water Sports Life Jacket suitable for? A: The ONYX All Adventure Child Life Jacket is designed for children, typically suitable for ages 3 to 12 years, depending on the child's weight and size.
- Q: What is the weight capacity for this life jacket? A: This life jacket is designed to support children weighing between 30 to 50 pounds, ensuring safety while participating in water sports.
- Q: Is the ONYX All Adventure life jacket coast guard approved? A: Yes, the ONYX All Adventure Child Life Jacket is U.S. Coast Guard approved, providing safety and compliance for water activities.
- Q: What materials is the life jacket made from? A: The ONYX All Adventure Child Life Jacket is made from durable plastic materials, ensuring longevity and resistance to wear in water environments.
- Q: How do I properly fit this life jacket on my child? A: To fit the life jacket, ensure the vest is snug but comfortable, with the shoulder straps adjusted so that it does not ride up over the child's head when lifted.
- Q: Can this life jacket be used for activities other than paddle sports? A: Yes, this life jacket is versatile and can be used for various water activities, including swimming, kayaking, and boating.
- Q: How should I clean and maintain the life jacket? A: To clean the life jacket, rinse it with fresh water after use, especially if exposed to saltwater or chlorinated water, and allow it to air dry completely before storing.
- Q: Does the life jacket have any reflective features? A: Yes, the ONYX All Adventure life jacket includes reflective accents to enhance visibility in low-light conditions, improving safety.
- Q: What colors are available for this life jacket? A: The ONYX All Adventure Child Life Jacket is available in a vibrant orange color, enhancing visibility in the water.
- Q: Is this life jacket adjustable for a better fit? A: Yes, the ONYX All Adventure Child Life Jacket features adjustable straps for a customized fit, ensuring comfort and safety during use.
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