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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the weight of the GEERTOP Lightweight Bivy Tent? A: The GEERTOP Lightweight Bivy Tent weighs under 4 pounds, making it an ideal choice for backpackers and minimalist adventurers.
- Q: What are the dimensions when packed? A: When packed, the tent measures just 17" x 4" x 4", allowing for easy transport and storage in a backpack.
- Q: Is this tent waterproof? A: Yes, the tent features a full-coverage rain fly with a high PU 2500mm waterproof rating, designed to protect against rain and moisture.
- Q: How easy is it to set up the tent? A: The tent has a quick and simple setup with an intuitive two-pole design that requires no tools, making it perfect for solo adventurers.
- Q: What materials is the tent made from? A: The tent is crafted from durable 210T ripstop polyester fabric and high-strength aluminum poles for long-lasting performance in various conditions.
- Q: Can this tent be used in multiple seasons? A: Yes, the tent is designed for multi-season use, suitable for spring, summer, fall, and mild winter conditions.
- Q: How does the ventilation work? A: The tent features two large mesh doors/windows and vents to ensure superior airflow, helping to prevent condensation and stuffiness.
- Q: Is this tent suitable for first-time campers? A: Yes, the straightforward setup process and lightweight design make it a great choice for first-time campers.
- Q: What backpacking activities is this tent suitable for? A: This tent is ideal for various outdoor activities such as backpacking, hiking, camping, and travel.
- Q: Does the tent come with any warranty or guarantee? A: Please check with the manufacturer or retailer for specific warranty details associated with the GEERTOP Lightweight Bivy Tent.
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