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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: How easy is it to set up the Instant Pop Up Tent? A: The Instant Pop Up Tent is designed for quick and easy setup, taking less than one minute. Simply lift the top of the tent, pop the mechanism down, and click the bottom joints into place.
- Q: Is the tent waterproof? A: Yes, the Instant Pop Up Tent is waterproof, providing protection from rain and ensuring you stay dry during your outdoor activities.
- Q: What kind of weather can this tent withstand? A: This tent is windproof and built with sturdy fiberglass poles, making it resistant to harsh weather conditions, including wind and rain.
- Q: Can this tent be used for beach outings? A: Absolutely! The tent is ideal for beach outings as it provides sun protection and can be easily transported in its carry bag.
- Q: How many people can fit in the tent? A: The tent is spacious and designed to accommodate a family, making it suitable for multiple people to use comfortably.
- Q: Does the tent offer UV protection? A: Yes, the tent features specially coated fabric that provides UV protection with a rating of 50UPF, shielding you and your family from harmful sun rays.
- Q: What are the dimensions of the tent? A: The specific dimensions are not provided in the product details, but it is designed to be spacious enough for family use.
- Q: How do I clean and maintain the tent? A: To maintain the tent, it is recommended to clean it with mild soap and water, and ensure it is dry before storing it to prevent mold and mildew.
- Q: Is there a warranty or guarantee for this tent? A: The product details mention that Cho Power Sports provides professional services, but specific warranty information is not provided.
- Q: What materials is the tent made of? A: The product details do not specify the materials used, but it features high-quality zippers and sturdy fiberglass poles for durability.
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