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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What material is the Sea-Dog Sand Cast Brass Chrome Plated Folding Step made of? A: The Sea-Dog Sand Cast Brass Chrome Plated Folding Step is made of brass, providing a sturdy and durable construction.
- Q: What are the main features of the Sea-Dog Folding Step? A: Key features of the Sea-Dog Folding Step include its sand cast brass construction, chrome plating for corrosion resistance, and a foldable design for easy storage.
- Q: How much weight can the Sea-Dog Folding Step support? A: The Sea-Dog Folding Step is designed to support a significant amount of weight, though specific weight limits may vary; it's recommended to check the product specifications for exact details.
- Q: Is the Sea-Dog Folding Step suitable for marine use? A: Yes, the Sea-Dog Folding Step is suitable for marine use due to its corrosion-resistant chrome plating and durable brass material.
- Q: How do I install the Sea-Dog Folding Step? A: Installation of the Sea-Dog Folding Step typically involves securing it with screws to a stable deck surface; detailed installation instructions are often provided with the product.
- Q: Can the Sea-Dog Folding Step be used on a boat? A: Yes, the Sea-Dog Folding Step is specifically designed for use on boats and decks, making it a practical choice for marine applications.
- Q: How do I maintain the Sea-Dog Folding Step? A: To maintain the Sea-Dog Folding Step, regularly clean it with mild soap and water to remove salt and debris, and check for any signs of wear or corrosion.
- Q: What is the folding mechanism of the Sea-Dog Folding Step like? A: The folding mechanism of the Sea-Dog Folding Step is designed for smooth operation, allowing the step to fold easily when not in use.
- Q: Is the Sea-Dog Folding Step resistant to rust? A: Yes, the chrome plating on the Sea-Dog Folding Step provides a layer of protection against rust and corrosion, enhancing its longevity.
- Q: What dimensions does the Sea-Dog Folding Step have? A: The dimensions of the Sea-Dog Folding Step can vary; please refer to the product specifications for detailed size information.
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