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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is included in the Zalava Badminton Set? A: The Zalava Badminton Set includes 4 badminton rackets, 2 high-quality badminton bags, 3 feather shuttlecocks, and 4 overgrips.
- Q: Are the rackets suitable for beginners? A: Yes, the rackets are designed for all skill levels, including beginners, with features that support ease of use and comfort.
- Q: What material are the rackets made from? A: The rackets are made from 100% carbon fiber, which enhances their durability and strength.
- Q: How much do the rackets weigh? A: Each racket weighs only 2.9 oz (82g), making them lightweight and easy to handle.
- Q: What tension is the string set at? A: The string tension is set between 24-26 lbs, suitable for beginners and intermediate players.
- Q: Can the racket handle moisture well? A: Yes, the handle grip tape is designed to absorb moisture and provide a non-slip grip, enhancing performance during play.
- Q: Is the grip pre-wrapped? A: Yes, the handle grip is professionally wrapped to ensure optimal grip and save time for beginners.
- Q: What is the ideal use case for these rackets? A: These rackets are ideal for casual play, training, and recreational matches for players of all skill levels.
- Q: How should the rackets be cared for? A: To care for the rackets, store them in a dry place, avoid exposure to extreme temperatures, and use the provided bags for protection.
- Q: Are replacement parts available for this set? A: Yes, replacement shuttlecocks and overgrips can typically be purchased separately, but it's best to check with the retailer for specific availability.
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