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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the size and weight of the emergency thermal sleeping bag? A: The emergency thermal sleeping bag measures 84 inches by 36 inches (210 cm x 90 cm) and weighs 3.9 ounces.
- Q: How does the thermal sleeping bag retain body heat? A: The thermal sleeping bag is made from a specialized mylar material that reflects body heat, helping to retain up to 90% of your body heat to prevent hypothermia.
- Q: Can this sleeping bag be used in different weather conditions? A: Yes, the sleeping bag is waterproof, moisture-proof, and UV-resistant, making it suitable for various outdoor activities in different weather conditions.
- Q: What other uses does this thermal sleeping bag have? A: In addition to being a sleeping bag, it can be used as a ground cover, sleeping bag liner, emergency poncho, or tarp for protection against the elements.
- Q: Is the sleeping bag easy to carry and store? A: Yes, the sleeping bag is lightweight and compact, making it easy to carry in backpacks, first aid kits, or even pockets.
- Q: Does the emergency sleeping bag come with any additional safety features? A: Yes, it comes with a 120-decibel emergency whistle that can be heard up to a mile away, making it useful for signaling rescuers.
- Q: How should I care for the thermal sleeping bag? A: The sleeping bag should be stored in a cool, dry place and can be wiped clean with a damp cloth if needed. Avoid placing it in direct sunlight for extended periods.
- Q: Is this sleeping bag suitable for both men and women? A: Yes, the thermal sleeping bag is designed for use by both men and women and is suitable for various outdoor activities.
- Q: What is the return policy for the sleeping bag? A: The product comes with a 100% satisfaction guarantee for 90 days, allowing for returns if you are not satisfied with your purchase.
- Q: Can this sleeping bag be used for camping or hiking? A: Yes, this thermal sleeping bag is an ideal outdoor gear for camping, hiking, backpacking, and mountaineering adventures.
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