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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the material of the ALUCKY Hammock Net? A: The ALUCKY Hammock Net is made of 100% polyester mesh, designed for durability and breathability.
- Q: How does the ALUCKY Hammock Net provide protection against insects? A: This hammock net features a no-see-um design that offers 360-degree coverage, effectively repelling bugs and mosquitos.
- Q: Is the ALUCKY Hammock Net compatible with all types of hammocks? A: Yes, the ALUCKY Hammock Net is designed to fit most camping hammocks, including popular brands like Eno, Wise Owl, and Honest.
- Q: How do I set up the ALUCKY Hammock Net? A: Setting up the hammock net is quick and easy; simply hang the included ridge line and use the speed clips to attach the net to your hammock.
- Q: What is the weight of the ALUCKY Hammock Net? A: The hammock net weighs only 21.5 ounces, making it lightweight and portable for backpacking.
- Q: Does the ALUCKY Hammock Net come with a storage bag? A: Yes, the ALUCKY Hammock Net includes a stuff sack for easy storage and transport.
- Q: How does the dual-sided zipper work on the ALUCKY Hammock Net? A: The dual-sided diagonal zipper allows for fast entry and exit from the hammock, enhancing convenience during use.
- Q: Can I use the ALUCKY Hammock Net in all weather conditions? A: While the net provides excellent bug protection, it is recommended to use a tarp or cover for additional weather protection.
- Q: What is the warranty or return policy for the ALUCKY Hammock Net? A: The ALUCKY Hammock Net comes with a 30-day satisfaction guarantee, allowing you to return it if you are not fully satisfied.
- Q: How do I clean and maintain the ALUCKY Hammock Net? A: To clean the hammock net, simply hand wash it with mild soap and water, then allow it to air dry to maintain its quality.
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