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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the dimensions of the BOTINDO Family Beach Tent? A: The BOTINDO Family Beach Tent is available in two sizes: Large (10x10 feet) and Medium (7x7.5 feet).
- Q: How many people can fit under the beach tent? A: The large beach tent can accommodate 6-8 people, making it ideal for couples, families, and friends during outdoor gatherings.
- Q: What kind of sun protection does this beach tent offer? A: The beach tent is designed with high-quality Lycra fabric that provides UPF 50+ sun coverage, ensuring excellent protection from harmful UV rays.
- Q: Is the beach tent water-resistant? A: Yes, the BOTINDO beach tent features a water-resistant function, making it suitable for various outdoor conditions.
- Q: How does the tent perform in windy conditions? A: The tent includes sandbags that can be filled with sand or stones for enhanced wind resistance, providing stability in windy environments.
- Q: Can the beach tent be used on different surfaces? A: Yes, this beach tent can be used on sandy beaches, grassy areas, and even rocky camping spots, making it versatile for various outdoor activities.
- Q: How easy is it to set up the beach tent? A: The beach tent is designed for quick and easy setup, allowing one person to assemble it with minimal effort by following simple instructions.
- Q: Does the tent come with a carrying bag? A: Yes, the BOTINDO beach tent includes a portable carry bag that helps keep all components organized and makes it easy to transport.
- Q: What kind of customer service does BOTINDO offer? A: BOTINDO is dedicated to providing high-quality products and excellent after-sales service, with support available for any inquiries or concerns.
- Q: Is the beach tent suitable for camping trips? A: Yes, the BOTINDO beach tent is suitable for camping trips, outdoor picnics, and backyard activities, providing a comfortable shaded area wherever you go.
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