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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is included in the BPNHNA 4pcs Reflective Guyline set? A: The set includes 4 pieces of 3mm reflective guyline cord, each 13 feet long, along with 4 aluminum cord tensioners.
- Q: How do the cord tensioners work? A: The aluminum cord tensioners are designed to securely hold the position of the guyline. You need to un-loop the cord to position the adjuster, then loop it back in place for stability.
- Q: Are the guyline cords visible at night? A: Yes, the guyline cords are highly reflective and brightly colored, making them easy to spot even in low light conditions.
- Q: What is the maximum load capacity of the guyline cords? A: The inner core of the guyline cords is made from premium nylon, which can bear a load of up to 500 pounds.
- Q: Can these cords be used in harsh weather conditions? A: Yes, the guyline cords are designed to withstand harsh weather conditions without deforming, thanks to their durable construction.
- Q: Is the setup of the guyline cords easy? A: Yes, the open loop design allows for quick wrapping around trees or poles, making the setup process straightforward.
- Q: How do I maintain the reflective guyline cords? A: To maintain the reflective guyline cords, store them in a dry place and avoid excessive exposure to sharp objects that may cause damage.
- Q: Are these cords suitable for various outdoor activities? A: Yes, the reflective guyline cords are ideal for camping, hiking, backpacking, picnics, or any outdoor activity that requires securing a shelter.
- Q: What material are the tensioners made from? A: The tensioners are made from durable aluminum, ensuring they do not bend or lose shape over time.
- Q: How portable are these guyline cords? A: The lightweight and compact design of the guyline cords makes them easy to store in a backpack or RV, allowing for convenient transportation.
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