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Shipping & Delivery Policy
At Onlinesportsmall, we are dedicated to getting your home and kitchen essentials to you as quickly as possible. To ensure the highest quality and best pricing, we work directly with our manufacturing partners to ship products efficiently from our network of fulfillment centers, including our primary hub in Houston, Texas.
Because your convenience is our priority, our Customer Support Team is available 24/7 to assist you with any shipping inquiries.
1. Shipping Destinations & Cost
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Cost: We offer Free Shipping on all orders across the Continental United States.
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Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
2. Order Processing & Transit Times
Our fulfillment centers operate six days a week (Monday through Saturday) to process and dispatch your orders.
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Order Cut-off Time: 2:00 PM (CST) – Monday to Saturday.
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Handling Time: 1–3 Business Days (Monday – Saturday).
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Transit Time: 3–5 Business Days (Monday – Friday).
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Total Delivery Time: 4–8 Business Days.
3. Strategic Fulfillment & Carriers
By working directly with our manufacturing partners, we optimize our logistics to reduce transit distances. We utilize reliable carriers such as UPS, FedEx, and USPS.
4. Order Tracking
A shipping confirmation email with a tracking number will be sent as soon as your order is dispatched. Please allow up to 24 hours for the carrier’s tracking link to reflect the status of your package. You can also contact our 24/7 support team for real-time updates.
5. Missing or Damaged Items
If your package is marked as delivered but you cannot find it, or if it arrives damaged, please notify us within 48 hours. Our 24/7 support team is ready to help coordinate replacements or resolutions immediately.
6. Business Contact Details
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Legal Entity: Ami Ventures Inc (dba Onlinesportsmall)
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Physical Address: 14932 Kuykendahl Road, Houston, TX 77090
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Customer Support: Available 24/7, 365 Days a Year
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Phone: +1 832-344-5453
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Email: support@onlinesportsmall.com
Frequently Asked Questions
- Q: What are the dimensions of the EighteenTek Shower Tent? A: The EighteenTek Shower Tent measures eighty-three inches long, forty-three inches wide, and eighty inches high. This spacious design accommodates two rooms comfortably.
- Q: What material is the EighteenTek Shower Tent made from? A: The tent is made from durable polyester material. This fabric is known for its resistance to water and UV rays, enhancing outdoor usability.
- Q: How much does the EighteenTek Shower Tent weigh? A: The tent weighs only six point eight pounds. This lightweight feature makes it easy to carry and transport.
- Q: How do I set up the EighteenTek Shower Tent? A: Setting up the tent is easy as it pops up automatically with no assembly required. Simply unfold it, and it will expand into shape.
- Q: Can I use the EighteenTek Shower Tent for multiple purposes? A: Yes, the shower tent can be used for various activities like changing, showering, and using the restroom. It is versatile for both indoor and outdoor settings.
- Q: Is the EighteenTek Shower Tent suitable for beach use? A: Yes, the tent is perfect for beach use. It provides privacy for changing and showering, allowing you to enjoy outdoor activities comfortably.
- Q: How do I clean the EighteenTek Shower Tent? A: To clean the tent, wipe it down with a damp cloth and mild soap. Make sure to let it dry completely before storing to prevent mold.
- Q: Is the EighteenTek Shower Tent waterproof? A: Yes, the tent is designed to be waterproof. It features a top cover that protects against rain and moisture during use.
- Q: How should I store the EighteenTek Shower Tent when not in use? A: Store the tent in its compact carry bag when not in use. Ensure it is clean and dry before packing to maintain its condition.
- Q: Can the EighteenTek Shower Tent handle windy conditions? A: Yes, the tent is designed to withstand windy conditions. It comes with eight metal stakes and guylines to secure it firmly to the ground.
- Q: What is the warranty period for the EighteenTek Shower Tent? A: The warranty period for the tent is typically one year from the date of purchase. Please check with the retailer for specific warranty details.
- Q: Is there a return policy for the EighteenTek Shower Tent? A: Yes, there is a return policy in place. Customers can return the tent within a specified period if it is unused and in original packaging.
- Q: Does the EighteenTek Shower Tent come with accessories? A: Yes, the tent includes accessories such as side poles, metal stakes, guylines, and sandbags for enhanced stability during use.
- Q: Is the EighteenTek Shower Tent easy to transport? A: Yes, the tent is easy to transport due to its lightweight design and compact carry bag, measuring thirty-seven inches in diameter when folded.
- Q: Does the EighteenTek Shower Tent provide privacy? A: Yes, the tent features a curtain that separates the two rooms, ensuring privacy for changing and restroom use.
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