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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the weight of the Naturehike Cloud-Up 1 Person Tent? A: The Naturehike Cloud-Up 1 Person Tent weighs only 3.74 lbs, making it an ultra-lightweight option for backpackers.
- Q: Is the tent waterproof? A: Yes, the Cloud-Up tent features a PU 3000 coating on its polyester rain fly and bathtub, ensuring it is waterproof and designed to keep you dry in extreme weather conditions.
- Q: How easy is it to set up the tent? A: Setting up the Naturehike Cloud-Up tent is straightforward, with a typical setup time of around 5 minutes for first-time users, thanks to its clear instruction manual.
- Q: Is the Cloud-Up tent suitable for 3-season use? A: Yes, the Naturehike Cloud-Up tent is designed for 3-season use, providing comfort and protection in spring, summer, and fall conditions.
- Q: Does the tent come with a footprint? A: Yes, the Naturehike Cloud-Up tent includes a footprint, which helps protect the tent floor and enhances durability.
- Q: Is the tent free-standing? A: No, the Cloud-Up 1 tent is not a free-standing tent, so it requires stakes and guylines for proper setup and stability.
- Q: What materials are used in the tent's construction? A: The tent is made from high-quality rip-stop fabric and features smooth YKK dual zippers for durability and reliability.
- Q: What is the warranty policy for this tent? A: Naturehike offers an unconditional 30-day money-back guarantee and a lifetime limited warranty for quality-related issues.
- Q: Can I use this tent for solo camping trips? A: Yes, the Naturehike Cloud-Up tent is designed specifically for solo camping, providing ample space and comfort for one person.
- Q: What features enhance the tent's ventilation? A: The Cloud-Up tent includes mesh interior pockets and a full-coverage rainfly, allowing for airflow while keeping out rain, which enhances overall ventilation.
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