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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the size of the Sutekus Semi-Double Tent? A: The Sutekus Semi-Double Tent is designed to accommodate two people comfortably, making it suitable for camping or hiking trips.
- Q: Is the Sutekus Semi-Double Tent waterproof? A: Yes, the tent is made with waterproof materials, ensuring protection against rain and moisture during outdoor use.
- Q: How easy is it to set up the Sutekus Semi-Double Tent? A: The Sutekus Semi-Double Tent features an intuitive design that allows for quick and easy setup, typically taking just a few minutes.
- Q: What materials are used in the construction of the tent? A: While specific material details are not provided, the Sutekus Semi-Double Tent is constructed from durable and weather-resistant fabric for enhanced longevity.
- Q: Can the Sutekus Semi-Double Tent be used in all seasons? A: This tent is primarily designed for three-season use, making it suitable for spring, summer, and fall camping. It may not provide adequate insulation for winter conditions.
- Q: Does the tent come with a carrying bag? A: Yes, the Sutekus Semi-Double Tent includes a convenient carrying bag for easy transport and storage.
- Q: Is there ventilation in the Sutekus Semi-Double Tent? A: The tent is designed with ventilation features to ensure airflow and reduce condensation inside, enhancing overall comfort during use.
- Q: What type of ground surface is best for setting up the tent? A: For optimal performance, the Sutekus Semi-Double Tent should be set up on a flat, dry surface free from sharp objects that could damage the tent fabric.
- Q: Are there any additional accessories included with the tent? A: The Sutekus Semi-Double Tent typically comes with tent stakes and guylines to secure it properly, but additional accessories may vary by purchase.
- Q: What are the available camouflage patterns for the tent? A: The Sutekus Semi-Double Tent is available in various camouflage patterns designed to blend into outdoor environments, enhancing stealth during camping.
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