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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the UPF rating of the YUEWO Beach Canopy Sun Shade? A: The YUEWO Beach Canopy Sun Shade offers UPF 50+ protection, which effectively blocks harmful UV rays and keeps you safe from sun exposure.
- Q: How large is the shaded area provided by this beach tent? A: The tent has a parasol area of 7.2 x 7.2 feet and can accommodate 2-4 people comfortably.
- Q: What materials are used in the construction of the beach tent? A: The beach tent is made of sturdy Lycra fabric and features rust-resistant aluminum poles.
- Q: Is the beach tent easy to set up? A: Yes, the beach tent is designed for easy installation with clear steps, including filling sandbags for stability and inserting poles into the sand.
- Q: How does the tent stay stable in windy conditions? A: The tent includes extra sand spikes and anti-wind ropes to secure it firmly to the ground, enhancing stability even in windy conditions.
- Q: What is the weight of the beach tent and its carrying bag? A: The tent weighs 4.1 lbs and comes with a waterproof carrying bag made from 600D polyester for easy transport.
- Q: Can the beach canopy be used in different outdoor settings? A: Yes, the beach canopy is versatile and can be used at beaches, parks, lakesides, and for outdoor events like camping and picnics.
- Q: How do I clean and maintain the beach tent? A: To maintain the beach tent, wipe it down with a damp cloth and let it air dry. Avoid using harsh chemicals to preserve the fabric.
- Q: What are the dimensions of the poles used in the tent? A: The tent features high aluminum poles that extend up to 7 feet, providing ample height and shade.
- Q: Does the tent include all necessary accessories for setup? A: Yes, the tent comes with all necessary accessories, including poles, sandbags, ground pegs, and anti-wind ropes for secure setup.
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