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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What sizes of Iron Flask bottles are compatible with this straw lid? A: The Iron Flask straw lid is compatible with Iron Flask Wide Mouth Water Bottles in sizes 10 Oz, 14 Oz, 18 Oz, 22 Oz, 32 Oz, 40 Oz, and 64 Oz.
- Q: What is included in the Iron Flask straw lid package? A: The package includes 2 lids, 4 straws, and 2 cleaning brushes, along with instructions for trimming the straws for a proper fit.
- Q: Can I use this straw lid for hot liquids? A: No, the straw lid is not suitable for hot liquids as pressure may build within the bottle, potentially causing leakage.
- Q: Is the Iron Flask straw lid BPA free? A: Yes, the Iron Flask straw lid and straws are made of high-quality materials that are BPA free.
- Q: How do I clean the straws? A: The package includes 2 cleaning brushes specifically designed for cleaning the straws. It is recommended to clean the straws regularly for optimal hygiene.
- Q: What materials are used in the construction of the straw lid? A: The straw lid is made from durable plastic, ensuring longevity and quality.
- Q: Is the straw lid easy to carry and use? A: Yes, the functional design of the Iron Flask straw lid makes it easy to carry and drink from, whether you are using it with the straw or as a sports lid.
- Q: What should I do if I'm not satisfied with the product? A: If you are not 100% satisfied with the Iron Flask straw lid, the manufacturer offers a guarantee for a full refund or exchange.
- Q: Are there instructions for fitting the straws? A: Yes, the package includes instructions for trimming the straws to ensure they fit your specific bottle size.
- Q: Can I use the straw lid without the straw? A: Yes, the straw lid can also be used as a sports lid without attaching a straw, providing versatile usage options.
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