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cOOLMOON is committed to creating high-quality yoga mats, with the spirit of Acontinuous innovation and the courage to go beyondA,only to provide you premium yoga mats
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What material is the COOLMOON Yoga Mat made from? A: The COOLMOON Yoga Mat is made from Thermoplastic Elastomers (TPE), which is eco-friendly and durable.
- Q: Is the COOLMOON Yoga Mat suitable for both men and women? A: Yes, the COOLMOON Yoga Mat is designed for both men and women, making it versatile for various users.
- Q: Does the yoga mat come with a carrying strap? A: Yes, the COOLMOON Yoga Mat includes a carrying strap for easy transportation.
- Q: What are the dimensions of the COOLMOON Yoga Mat? A: The dimensions of the COOLMOON Yoga Mat are typically 1/4 inch thick, providing extra cushioning for your workouts.
- Q: Is the surface of the COOLMOON Yoga Mat non-slip? A: Yes, the COOLMOON Yoga Mat features a double-sided non-slip surface, ensuring stability during your yoga or exercise routines.
- Q: Can the COOLMOON Yoga Mat be used for Pilates? A: Yes, the COOLMOON Yoga Mat is suitable for Pilates as well as yoga and other exercises.
- Q: How should I clean and care for my yoga mat? A: To clean the COOLMOON Yoga Mat, wipe it down with a damp cloth and mild soap. Avoid using harsh chemicals.
- Q: Is the COOLMOON Yoga Mat eco-friendly? A: Yes, the TPE material used in the COOLMOON Yoga Mat is eco-friendly and does not contain harmful chemicals.
- Q: What colors are available for the COOLMOON Yoga Mat? A: The COOLMOON Yoga Mat is available in a pink color option, offering a stylish choice for users.
- Q: Is the COOLMOON Yoga Mat suitable for beginners? A: Yes, the COOLMOON Yoga Mat is suitable for beginners due to its stability, cushioning, and non-slip features.
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