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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the dimensions of the KEEP Non-Slip Large Yoga Mat? A: The KEEP Non-Slip Large Yoga Mat measures 72 inches in length and 32 inches in width.
- Q: What material is the yoga mat made from? A: The mat is made from advanced Thermoplastic Elastomers (TPE), which offers higher elasticity and comfort compared to traditional materials.
- Q: Is this yoga mat suitable for all types of workouts? A: Yes, this yoga mat is designed for all types of yoga, Pilates, and home workouts, providing excellent support and cushioning.
- Q: How thick is the yoga mat, and how does it benefit my practice? A: The yoga mat is 7mm thick, providing ultra-soft cushioning for your wrists and joints, enhancing comfort during workouts.
- Q: Does the mat have a non-slip feature? A: Yes, the mat features a double-sided non-slip design with a textured surface that provides strong traction in both wet and dry conditions.
- Q: Is the KEEP yoga mat eco-friendly? A: Yes, it is made from eco-friendly TPE material that is plasticizer-free and formamide-free, making it safe for both users and the environment.
- Q: How should I clean and maintain the yoga mat? A: To clean the mat, spot clean with a damp cloth using cold water or rinse with water. Allow it to dry flat and avoid prolonged soaking or direct sunlight exposure.
- Q: Can I easily transport the yoga mat? A: Yes, the mat is lightweight at only 2.86 pounds and comes with a free adjustable carrying strap for easy transport.
- Q: Is the yoga mat suitable for beginners? A: Absolutely! The wide and soft design of the mat makes it an excellent choice for beginners and experienced practitioners alike.
- Q: What are the care instructions for this yoga mat? A: Care instructions include spot cleaning with a damp cloth, rinsing with water, drying flat, and avoiding long periods of soaking or sun exposure.
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