Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is AnchorGel and how does it work? A: AnchorGel is a super absorbent polymer designed to provide stability to portable outdoor equipment like basketball hoops and patio umbrellas. When poured into the base of your equipment and mixed with water, it creates a stable gel that helps prevent tipping and movement.
- Q: Is AnchorGel better than using sand or water for stability? A: Yes, AnchorGel is more effective than water alone as it resists freezing and cracking, which can compromise the stability of your equipment. Unlike sand, it is easier to remove and clean up.
- Q: How do I use AnchorGel? A: To use AnchorGel, simply pour it into the base of your equipment, fill the base with water to 75% capacity, wait for 7-10 minutes, and then fill the rest with water, leaving some space for air.
- Q: Can I reuse AnchorGel? A: Yes, AnchorGel can be reused. If you need to move your equipment, you can add salt to the gel to turn it back into liquid form, making it easy to drain and reuse.
- Q: Is AnchorGel safe for outdoor use? A: Yes, AnchorGel is designed for outdoor use and is resistant to freezing, making it a safe and effective solution for stabilizing outdoor equipment.
- Q: How much AnchorGel do I need for my equipment? A: Each bottle of AnchorGel contains 16 ounces, which is typically sufficient for most portable basketball hoops and similar equipment. However, the exact amount may vary depending on the size of the base.
- Q: Where is AnchorGel manufactured? A: AnchorGel is proudly made in the USA, ensuring quality and reliability for your outdoor stability needs.
- Q: Does AnchorGel leave any residue or mess? A: No, AnchorGel is designed for easy cleanup. When you need to relocate your equipment, simply add salt to the gel to return it to liquid form, allowing for mess-free draining.
- Q: Can AnchorGel be used in cold weather? A: Yes, AnchorGel is freeze-resistant, making it a suitable option for stabilizing equipment in colder temperatures without the risk of cracking or leaking.
- Q: What types of equipment can AnchorGel be used with? A: AnchorGel is versatile and can be used with various equipment, including basketball hoops, volleyball nets, patio furniture, fitness equipment, and more, to enhance stability and prevent tipping.
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