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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What size is the Kids Basketball? A: The Kids Basketball is a Size 5, measuring 27.5 inches in circumference.
- Q: What material is the basketball made of? A: The basketball is made from polyurethane, which offers durability and a good grip.
- Q: Is this basketball suitable for indoor and outdoor use? A: Yes, this basketball is designed for both indoor and outdoor play, making it versatile for various environments.
- Q: Can this basketball be used in water, like at the beach or pool? A: Yes, the basketball is suitable for use at the beach and pool, as it is made of water-resistant material.
- Q: Is this basketball appropriate for both boys and girls? A: Absolutely, this basketball is designed for youth and is suitable for both boys and girls.
- Q: What age group is this basketball intended for? A: This basketball is ideal for children and youth, typically ages 5 to 12 years old.
- Q: How should I care for and maintain this basketball? A: To maintain the basketball, clean it with a damp cloth after use and store it in a cool, dry place.
- Q: Does this basketball come inflated? A: The basketball typically comes inflated, but it's advisable to check the packaging to ensure proper inflation.
- Q: What type of games can this basketball be used for? A: This basketball can be used for a variety of games including casual play, practice, and organized youth basketball games.
- Q: Is this basketball suitable for beginners? A: Yes, this basketball is a great choice for beginners, as its size and material make it easy to handle and play with.
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