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Give your board the royal treatment it deserves! The Suspenz SUP Rack suspends boards on a strap on its side so it never touches a hard surface for the ultimate in protection. Accommodates SUPs up to 8'' thick.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the weight capacity of the Suspenz SUP Storage Rack? A: The Suspenz SUP Storage Rack can hold boards up to 125 lbs and 8 inches thick.
- Q: How does the Suspension Strap System protect my board? A: The Suspension Strap System allows your SUP or surfboard to rest on its side without touching hard surfaces, eliminating pressure points and preventing dents or damage.
- Q: Is the rack suitable for both indoor and outdoor use? A: Yes, the rack is made of powder-coated steel, making it suitable for both indoor and outdoor storage.
- Q: Can I mount multiple racks together? A: Yes, optional expansion plates (sold separately) allow for the mounting of two SUP storage racks together.
- Q: Are safety straps included with the rack? A: Yes, the rack comes with attached, adjustable safety straps that securely hold your board in place.
- Q: What materials is the Suspenz SUP Storage Rack made from? A: The rack is constructed from durable powder-coated steel.
- Q: How do I install the Suspenz SUP Storage Rack? A: The rack is designed for easy installation; however, specific mounting instructions are included in the package.
- Q: Can I easily move the racks to different locations? A: Yes, with the optional Quick Release Wall Mount Brackets (sold separately), you can quickly relocate your racks to different locations.
- Q: What if I need replacement parts for the rack? A: If you are missing any parts or need replacements, you can contact Suspenz directly for assistance.
- Q: Is the rack adjustable for different board sizes? A: While the rack accommodates boards up to 8 inches thick, it is designed to securely hold your board in place without specific adjustments for different sizes.
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