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The Suspenz Marine Grade SUP Rack is a time tested sturdy solution for safely storing your SUP or surfboard. The Marine Grade SUP Rack stores your board suspended on straps preventing it from ever touching a hard surface. Suspension Strap System eliminates pressure points and protects against dents. Outdoor surfboard storage compatible with Free-Standing Frames. Suspenz SUP storage racks hold boards on their sides, at their strongest point. Optional Expansion Plates that allow 2 SUPs stored together. Powder coated steel frame. Safety straps securely hold your boat in place. Great for indoor and outdoor surfboard storage.LIMITED LIFETIME WARRANTYAll Suspenz products are covered against defects in material or workmanship to the original owner. Product must be used for its intended purpose under normal conditions. Under no circumstances will the manufacturer be responsible for damages or failures that occur as a result of improper assembly or failure to adjust and operate correctly (per manual). Any unauthorized alterations or improper assembly damage will void any warranty. Owner is responsible for shipping cost on all replacement parts.NOTE: Suspenz will only support replacement products or parts in the 48 contiguous states regarding shipping. If you are outside of the 48 contiguous states you will be responsible for shipping costs under the ''defects in material or workmanship'' warranty.RUST & PAINT WARRANTYRust and paint issues are warrantied for 2 years from original purchase date and to the original owner. Owner is responsible for shipping cost on all replacement parts after 1 year.EXCLUSION: Products with steel as the base material will rust over time in Salt Water environments and not covered under the warranty.
Shipping & Delivery Policy
At Onlinesportsmall, we are dedicated to getting your home and kitchen essentials to you as quickly as possible. To ensure the highest quality and best pricing, we work directly with our manufacturing partners to ship products efficiently from our network of fulfillment centers, including our primary hub in Houston, Texas.
Because your convenience is our priority, our Customer Support Team is available 24/7 to assist you with any shipping inquiries.
1. Shipping Destinations & Cost
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Cost: We offer Free Shipping on all orders across the Continental United States.
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Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
2. Order Processing & Transit Times
Our fulfillment centers operate six days a week (Monday through Saturday) to process and dispatch your orders.
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Order Cut-off Time: 2:00 PM (CST) – Monday to Saturday.
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Handling Time: 1–3 Business Days (Monday – Saturday).
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Transit Time: 3–5 Business Days (Monday – Friday).
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Total Delivery Time: 4–8 Business Days.
3. Strategic Fulfillment & Carriers
By working directly with our manufacturing partners, we optimize our logistics to reduce transit distances. We utilize reliable carriers such as UPS, FedEx, and USPS.
4. Order Tracking
A shipping confirmation email with a tracking number will be sent as soon as your order is dispatched. Please allow up to 24 hours for the carrier’s tracking link to reflect the status of your package. You can also contact our 24/7 support team for real-time updates.
5. Missing or Damaged Items
If your package is marked as delivered but you cannot find it, or if it arrives damaged, please notify us within 48 hours. Our 24/7 support team is ready to help coordinate replacements or resolutions immediately.
6. Business Contact Details
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Legal Entity: Ami Ventures Inc (dba Onlinesportsmall)
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Physical Address: 14932 Kuykendahl Road, Houston, TX 77090
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Customer Support: Available 24/7, 365 Days a Year
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Phone: +1 832-344-5453
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Email: support@onlinesportsmall.com
Frequently Asked Questions
- Q: What are the dimensions of the Suspenz SUP Wall Storage Rack? A: The dimensions are twenty-one point five inches high, ten point five inches long, and two point zero one inches wide. This compact size makes it suitable for various indoor and outdoor spaces.
- Q: What is the load capacity of this SUP storage rack? A: The load capacity is one hundred twenty-five pounds. It can accommodate boards up to eight inches thick, ensuring secure storage.
- Q: What material is the Suspenz SUP Wall Storage Rack made of? A: The rack is constructed from powder-coated steel. This material is durable and suitable for both indoor and outdoor use.
- Q: How do I install the Suspenz SUP Wall Storage Rack? A: To install, mount the rack securely to a wall using appropriate hardware. Ensure it is anchored properly to support the weight of your paddle board or surfboard.
- Q: Is the Suspenz SUP Wall Storage Rack suitable for outdoor use? A: Yes, it is designed for both indoor and outdoor use. However, be cautious of rusting in saltwater environments due to the steel material.
- Q: Can I use this rack for storing surfboards as well? A: Yes, the rack is suitable for both stand-up paddle boards and surfboards. Its design allows for secure storage of various board types.
- Q: How do I maintain the Suspenz SUP Wall Storage Rack? A: To maintain the rack, periodically check for rust and clean it with a damp cloth. Avoid exposure to moisture in saltwater environments to prevent rusting.
- Q: What are the safety features of the Suspenz SUP Wall Storage Rack? A: It includes adjustable safety straps that securely hold your board in place. This feature prevents accidental slips and damage.
- Q: Does the rack come with a warranty? A: Yes, the Suspenz SUP Wall Storage Rack typically comes with a manufacturer's warranty. Check the product details for specific terms.
- Q: How many boards can I store with one rack? A: The rack is designed for single board storage. However, optional expansion plates allow for mounting two racks together for additional capacity.
- Q: What if I receive a damaged product? A: If the product arrives damaged, contact Suspenz directly for assistance. They will help you with replacements or returns.
- Q: Can I move the rack easily between locations? A: Yes, optional quick-release wall mount brackets are available. These allow you to relocate the rack easily to different locations.
- Q: Is assembly required for the Suspenz SUP Wall Storage Rack? A: Yes, some assembly is required. The installation process involves mounting the rack to a wall and securing it properly.
- Q: What colors are available for this storage rack? A: The Suspenz SUP Wall Storage Rack is available in black. This color offers a sleek and modern look for any setting.
- Q: Are replacement parts available for the rack? A: Yes, replacement parts are available. If you are missing any parts, you can contact Suspenz for assistance.
- Q: Can this rack hold heavier boards? A: No, it is designed to hold boards up to one hundred twenty-five pounds. Exceeding this limit may cause damage.
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