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From the gym to the crags to the greater ranges, our climbing equipment and apparel is designed and built to fit the need of climbers.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the Black Diamond Trekking Pole Tip Protectors made of? A: The Black Diamond Trekking Pole Tip Protectors are made from durable rubber material.
- Q: How much do the tip protectors weigh? A: The tip protectors are lightweight, weighing just 1.41 ounces.
- Q: Are these tip protectors sold individually or in pairs? A: The Black Diamond Trekking Pole Tip Protectors are sold in pairs.
- Q: Do these protectors help with noise reduction? A: Yes, the rubber material of the protectors reduces noise and scarring on surfaces.
- Q: Which trekking poles are compatible with these tip protectors? A: These tip protectors are compatible with Black Diamond Distance Z and Distance Carbon Z trekking poles.
- Q: Can I use these protectors on other brands of trekking poles? A: While designed for Black Diamond poles, they may fit other brands, but compatibility is not guaranteed.
- Q: How do I install the trekking pole tip protectors? A: To install, simply push the protectors onto the tips of your trekking poles until they fit snugly.
- Q: Will these tip protectors improve grip on various surfaces? A: Yes, the Z-Pole Trekking Pole Tip Protectors add grip, enhancing stability on different terrains.
- Q: Are the Black Diamond Trekking Pole Tip Protectors easy to remove? A: Yes, they can be easily removed by pulling them off the tips of the poles.
- Q: What is the size of the Black Diamond Trekking Pole Tip Protectors? A: The protectors come in one size, designed to fit standard trekking pole tips.
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