Brand New Blue Resistance motor, black connector The white cam may have to be adjusted during install because each machine may have minor differences. The phillips center screw in the white cam can be loosened to adjust the cam position. Where Used: Octane Q35 (2006 Upgrade) Q35 (First Release) Q35C (2010) Q35E Q37 (E/CE Series) Q37 (I/CI Series) xR6 xR6ce xR6e
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the compatibility of the Blue Resistance Gear Servo Motor Brake? A: The Blue Resistance Gear Servo Motor Brake is compatible with various Octane Elliptical models including Q35 (both the 2006 Upgrade and First Release), Q35C (2010), Q35E, Q37 (E/CE Series), Q37 (I/CI Series), xR6, xR6ce, and xR6e.
- Q: What should I consider when installing the Blue Resistance Motor? A: During installation, you may need to adjust the white cam of the motor. Each machine might have minor differences, so ensure to loosen the Phillips center screw in the white cam to make necessary adjustments.
- Q: Is the Blue Resistance Gear Servo Motor Brake new or refurbished? A: The Blue Resistance Gear Servo Motor Brake is brand new, ensuring optimal performance and reliability for your elliptical machine.
- Q: How do I find the right replacement part for my elliptical? A: To find the right replacement part, locate your model name and serial number. Check the product description for compatibility information, ensuring you choose the correct part for your elliptical.
- Q: What material is the Blue Resistance Gear Servo Motor Brake made of? A: The product details do not specify a material for the Blue Resistance Gear Servo Motor Brake, but it is designed for durability and functionality in your elliptical.
- Q: Can I use this motor with other brands of ellipticals? A: This motor is specifically designed for Octane Elliptical models. Using it with other brands may not guarantee compatibility or proper functioning.
- Q: What features should I look for in replacement parts for ellipticals? A: When looking for replacement parts, ensure they are compatible with your model, check for quality assurance from the manufacturer, and consider installation ease to avoid complications during setup.
- Q: What does the installation process involve? A: The installation process involves securing the motor in place and adjusting the white cam as needed. It may require basic tools, such as a screwdriver, to loosen and tighten screws.
- Q: What if I need professional help with installation? A: If you are uncomfortable diagnosing or installing the replacement parts, you can seek assistance from a fitness technician in your area. They can provide expertise based on your zip code.
- Q: What are common issues that might require replacing the servo motor on my elliptical? A: Common issues may include decreased resistance, unusual noises during operation, or failure to engage properly, indicating a need for a replacement servo motor.
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