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Bike, jog, stroll, or ski with the versatile Encore X kid bike trailer. With a full suspension system and all-weather features, the Encore X is a must-have for active outdoor families.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the weight limit for the Burley Encore X bike trailer? A: The Burley Encore X bike trailer has a weight limit of 100 pounds, accommodating up to two children or cargo.
- Q: Can the Burley Encore X be used for jogging or skiing? A: Yes, the Burley Encore X is a versatile 2-in-1 bike trailer and stroller that includes a 1-Wheel Stroller Kit, making it suitable for jogging and skiing.
- Q: Does the trailer have a suspension system? A: Yes, the Burley Encore X features a full suspension system that helps keep passengers comfortable by absorbing bumps and jostles during rides.
- Q: Is the fabric used in the Burley Encore X eco-friendly? A: Yes, the Burley Encore X uses post-consumer recycled fabrics, making it an environmentally friendly choice for families.
- Q: What safety features are included in the Burley Encore X? A: The Burley Encore X includes an adjustable, one-click 5-point harness system to keep children safe and secure, as well as a parking brake for stable loading and unloading.
- Q: How does the sunshade work on the Burley Encore X? A: The sunshade on the Burley Encore X protects passengers from harmful UV rays, ensuring a safe and comfortable ride in sunny conditions.
- Q: Can I remove the seats to carry cargo? A: Yes, the detachable seat in the Burley Encore X can be removed, allowing you to haul cargo or your pet.
- Q: Is the Burley Encore X compatible with e-bikes? A: Yes, the Burley Encore X is designed to be e-bike friendly, making it a great option for those using electric bicycles.
- Q: What type of terrain is suitable for the Burley Encore X? A: The Burley Encore X is suitable for a variety of terrains, including paved paths, parks, and trails, thanks to its all-weather features and suspension system.
- Q: How do I clean and maintain the Burley Encore X? A: To clean the Burley Encore X, use mild soap and water to wipe down the fabric and frame. Regularly check the tires and suspension for proper function and wear.
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