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Trekking. Poles. Trekking and trail running poles.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the height range for the Camp Sonic Alu Evo trekking poles? A: The Camp Sonic Alu Evo trekking poles are adjustable and suitable for users with a height range of 115 to 135 cm.
- Q: Are these trekking poles suitable for unisex use? A: Yes, the Camp Sonic Alu Evo trekking poles are designed to be unisex, making them suitable for all users regardless of gender.
- Q: What activities can I use the Camp Sonic Alu Evo trekking poles for? A: These trekking poles are versatile and can be used for various activities including mountaineering, trekking, running, and Nordic walking.
- Q: What materials are used in the construction of these trekking poles? A: The Camp Sonic Alu Evo trekking poles are made from a combination of carbide and aluminium 7075, ensuring durability and strength.
- Q: Is the Camp Sonic Alu Evo foldable for easy storage? A: Yes, these trekking poles are foldable, making them easy to store and transport when not in use.
- Q: What is the weight of the Camp Sonic Alu Evo trekking poles? A: The specific weight of the Camp Sonic Alu Evo trekking poles is not provided, but they are designed to be lightweight for ease of use during trekking.
- Q: Can these poles withstand rough terrain? A: Yes, the Camp Sonic Alu Evo trekking poles are designed to handle rough terrain, making them suitable for various outdoor conditions.
- Q: Do the trekking poles come with any warranty? A: Warranty details are not specified, so it is recommended to check with the retailer for specific warranty information regarding the Camp Sonic Alu Evo trekking poles.
- Q: How do I care for and maintain the trekking poles? A: To maintain the Camp Sonic Alu Evo trekking poles, clean them after use, avoid exposure to extreme temperatures, and store them in a dry place.
- Q: Are the Camp Sonic Alu Evo trekking poles adjustable for different user heights? A: Yes, these trekking poles are adjustable, allowing users to set them to their preferred height within the specified range.
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