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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the maximum and minimum height of the AYAMAYA hiking poles? A: The AYAMAYA hiking poles can be adjusted from a minimum height of 25.6 inches to a maximum height of 53 inches.
- Q: How much do the AYAMAYA hiking poles weigh? A: Each AYAMAYA hiking pole weighs only 10.3 ounces, making them lightweight and easy to carry.
- Q: Are the hiking poles suitable for different users? A: Yes, the adjustable length of the poles makes them suitable for people of various heights, including short and tall men, women, and kids.
- Q: What material are the AYAMAYA hiking poles made from? A: The hiking poles are made of premium quality aviation aluminum, which provides durability and lightweight properties.
- Q: What kind of grip do the hiking poles have? A: The hiking poles feature anti-slip natural cork grips that are designed for comfort and sweat absorption.
- Q: Do the poles have any shock absorption features? A: Yes, the AYAMAYA hiking poles have an anti-shock technology that helps reduce strain on hands and wrists during use.
- Q: What replacement tips are included with the hiking poles? A: The AYAMAYA hiking poles come with 10 pack replacement tips, including snow tips, muddy tips, rubber tips, and boot tips for various terrains.
- Q: Can the poles be easily adjusted for different heights? A: Yes, the hiking poles can be quickly and easily adjusted using flip-lock technology, which securely holds the desired length.
- Q: Are the hiking poles portable? A: Yes, the poles are collapsible and can be folded down to 24 inches for easy storage and transport.
- Q: Are these poles suitable for seniors? A: Yes, the lightweight design and anti-shock features make the AYAMAYA hiking poles a great option for seniors, providing stability and support during trekking.
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