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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What material is the FGen Tent Nail made of? A: The FGen Tent Nail is made of high-quality PP plastic, which is known for its sturdiness, durability, and lightweight properties, making it convenient for outdoor activities.
- Q: What is the length of the tent plastic nail? A: The tent plastic nail measures 260mm (10.23 inches) in length, with a nail head length of 51mm (2.0 inches).
- Q: How does the design of the FGen Tent Nail improve usability? A: The tent nail features a spiral head and spiral body, along with a sheep angle handle design, which enhances grip and makes it more labor-saving during installation.
- Q: Can the tent nails be used for other purposes besides tents? A: Yes, these tent nails are versatile and can be used for pavilions, tarpaulins, garden plants, and camping in the wild, among other outdoor activities.
- Q: What precautions should I take when using the tent nails? A: When using the tent nails, avoid exposure to chemicals, keep them away from fire sources, and ensure they are stored in a dust-free and moisture-free environment, avoiding direct sunlight.
- Q: How many tent nails are included in a package? A: Each package includes 10 pieces of the FGen Tent Nails.
- Q: Are these tent nails suitable for windy conditions? A: Yes, the spiral design of the tent nails helps anchor them securely in the ground, making them suitable for use in moderately windy conditions.
- Q: What types of ground are these tent nails effective in? A: These tent nails work best in soft to moderately firm ground, such as soil or grass, but may be less effective in very hard or rocky surfaces.
- Q: Is the FGen Tent Nail easy to install? A: Yes, the design of the tent nails, including the spiral body and angle handle, allows for easy installation and removal, making them user-friendly.
- Q: What is the weight of each tent nail? A: The weight of each FGen Tent Nail is light, making them easy to carry and transport for outdoor activities.
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