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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the size of the First Watch First Responder Water Helmet? A: The First Watch First Responder Water Helmet is available in a Small/Medium size, suitable for various head sizes.
- Q: What materials is the helmet made from? A: This helmet is constructed from durable plastic, providing both lightweight comfort and strong protection.
- Q: Is the First Watch helmet suitable for all water activities? A: Yes, this helmet is designed for various water activities, including rescue operations, kayaking, and other water sports.
- Q: How do I clean and maintain the helmet? A: To clean the helmet, use mild soap and water. Avoid harsh chemicals or abrasives to maintain its integrity.
- Q: Does the helmet come with adjustable straps? A: Yes, the First Watch helmet features adjustable straps to ensure a secure and comfortable fit for users.
- Q: What safety certifications does the helmet have? A: The helmet meets relevant safety standards for water sports, ensuring it provides adequate protection during use.
- Q: Can I use this helmet for other sports besides water activities? A: While designed for water activities, the helmet can also be suitable for other impact sports, but ensure it meets specific safety requirements.
- Q: What colors are available for this helmet? A: The First Watch First Responder Water Helmet is available in a classic black color.
- Q: Is this helmet suitable for children? A: The Small/Medium size may fit some older children, but always ensure that the helmet fits properly for safety.
- Q: How do I know if this helmet fits properly? A: A proper fit should be snug without being uncomfortable. Adjust the straps to ensure it stays securely in place during use.
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