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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the weight capacity of the FVW Heavy Duty Climbing Carabiners? A: The FVW Heavy Duty Climbing Carabiners have a weight capacity of 25KN, making them suitable for various climbing and utility applications.
- Q: Are these carabiners suitable for rock climbing? A: Yes, these carabiners are designed for rock climbing and other outdoor activities, ensuring safety and durability.
- Q: How do you operate the auto-locking mechanism? A: To operate the auto-locking mechanism, simply twist the screw lock to secure it. You can unlock it by turning the screw in the opposite direction.
- Q: What material are these carabiners made from? A: These carabiners are made from aircraft grade aluminum 7075, ensuring they are both lightweight and incredibly strong.
- Q: What are the dimensions of the carabiners? A: The carabiners measure 4.5 inches by 2.9 inches, providing a large and sturdy design for various uses.
- Q: Can these carabiners be used for everyday items like keychains? A: Yes, these carabiners are versatile and can be used for everyday items such as keychains, hammocks, and bags.
- Q: Are there any sharp edges on the carabiners? A: No, the carabiners have a smooth lock and gate surface with no sharp edges, ensuring safe handling.
- Q: What kind of warranty or after-sale service is offered? A: The manufacturer emphasizes customer satisfaction and offers support if you do not love the product, although specific warranty details may vary.
- Q: How do these carabiners perform in outdoor conditions? A: These carabiners are designed to withstand outdoor conditions, making them reliable for camping, hiking, and other outdoor activities.
- Q: Is it easy to use these carabiners with one hand? A: Yes, the twistlock design allows for easy one-hand operation, making them convenient for quick use.
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