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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the length and diameter of the IUMÉ tent stakes? A: Each IUMÉ tent stake is 11.8 inches (30 cm) long with a diameter of 0.39 inches (10 mm).
- Q: How many tent stakes are included in the package? A: The package includes 10 heavy-duty tent stakes and 1 Oxford fabric pouch for storage.
- Q: What material are the tent stakes made of? A: The tent stakes are made of high-quality metal steel, designed to be unbreakable and inflexible.
- Q: Can these tent stakes be used on hard ground? A: Yes, these tent stakes are suitable for both soft and hard or rocky ground, making them versatile for various outdoor conditions.
- Q: How should I use the tent stakes correctly? A: When using the tent stakes, position them at a 60-degree angle to the ground and leave about 1.6 inches (4 cm) above the ground to secure the rope properly.
- Q: What types of outdoor equipment can I use these stakes for? A: The IUMÉ tent stakes are ideal for securing tents, canopies, and tarps during camping, hiking, or gardening activities.
- Q: Are the tent stakes portable for backpacking? A: Yes, the stakes are lightweight at 5.7 oz (160 g) and come with a storage pouch, making them easy to carry in a backpack.
- Q: How do you remove the tent stakes after use? A: The stakes are designed with a hole and a hook on the top, allowing for easy removal from the ground after use.
- Q: Is there a specific way to hammer the stakes into the ground? A: It is recommended to hammer the stakes down using the flat round head design, ensuring they are at the correct angle for stability.
- Q: Can I use these stakes for my garden as well? A: Yes, these tent stakes can also be used for gardening purposes, such as securing garden fabric or other lightweight structures.
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