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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age range are the KAQINU Adjustable Inline Skates suitable for? A: The KAQINU Adjustable Inline Skates are designed for children and youth, accommodating various foot sizes as they grow.
- Q: How do I adjust the size of the skates? A: To adjust the size of the KAQINU skates, simply press a button to easily change the fit according to your foot size.
- Q: Are the wheels of these skates illuminated? A: Yes, the skates feature 8 illuminating wheels that light up automatically while skating, thanks to a self-generated power system.
- Q: What material are the KAQINU skates made from? A: The skates are constructed with a reinforced aluminum frame, ensuring durability and reliable performance.
- Q: Can these skates be used outdoors? A: Yes, the KAQINU Adjustable Inline Skates are designed for outdoor use, providing a smooth and enjoyable skating experience.
- Q: How do the skates provide comfort during use? A: The skates feature breathable and moisture-wicking liners, along with proper ankle support, ensuring comfort during long skating sessions.
- Q: What safety features do these skates include? A: The skates have a triple protection system, including a safety buckle, durable straps, and stable shoelaces to keep your feet secure.
- Q: Is there a weight limit for these skates? A: While specific weight limits are not provided, the skates are designed for children and youth, ensuring they can support typical user weights within that range.
- Q: What is the warranty or customer service policy for these skates? A: KAQINU offers a lifetime customer service policy, allowing you to contact them for any issues or concerns with your skates.
- Q: Are replacement parts available for these skates? A: Replacement parts are typically available through the manufacturer or authorized retailers; it's best to check directly with KAQINU for specific parts.
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