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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age group are these roller skates suitable for? A: These roller skates are designed for kids aged 7 to 10, making them ideal for big kids.
- Q: Are the roller skates adjustable? A: Yes, these roller skates feature a 4-size adjustable system, allowing you to easily change the size to fit growing feet.
- Q: Do the wheels light up? A: Yes, the wheels are designed to light up while skating, providing a fun and exciting experience for kids.
- Q: How do the skates ensure safety for my child? A: The skates include a safety ratchet buckle, power strap, and laces for a secure fit, along with upgraded brakes to help prevent collisions.
- Q: What materials are used in these roller skates? A: The roller skates are equipped with high-quality components, including a mute ABEC-7 bearing and PU flash wheels for a smooth skating experience.
- Q: Can these skates be used both indoors and outdoors? A: Yes, these skates are suitable for both indoor and outdoor skating.
- Q: Do I need batteries for the flashing wheels? A: No, the flashing wheels are self-powered and do not require batteries.
- Q: What is the braking system like on these skates? A: The skates come with upgraded brakes that provide effective stopping power to help your child brake when needed.
- Q: Are these skates a good gift option? A: Yes, these roller skates make a great birthday or holiday gift, promoting fun and physical activity for kids.
- Q: How should I care for these roller skates? A: To maintain the skates, regularly check the components for wear, clean the wheels and frame, and store them in a dry place when not in use.
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