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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What sizes do these roller skates adjust to? A: These roller skates can be adjusted to four different sizes, accommodating little kids typically aged 4 to 7 years.
- Q: Are the wheels of these roller skates safe for indoor and outdoor use? A: Yes, the roller skates are equipped with safe, self-powered wheels that are suitable for both indoor and outdoor skating.
- Q: Do the wheels light up during use? A: Yes, the wheels feature colorful lights that flash while skating, adding fun and excitement for kids.
- Q: How does the adjustable sizing work? A: The adjustable sizing is managed by a button that allows easy resizing, ensuring a proper fit as your child grows.
- Q: What safety features are included with these roller skates? A: The skates include a safety ratchet buckle, power strap, and laces for a secure fit, along with upgraded brakes for added safety.
- Q: What material are these roller skates made from? A: The specific material details are not provided, but they feature high-quality components like mute ABEC-7 bearings and PU flash wheels.
- Q: Are these skates a good gift for birthdays or holidays? A: Yes, these roller skates make an excellent gift for occasions like birthdays, holidays, or Christmas, promoting fun and active play.
- Q: How do I maintain these roller skates? A: To maintain the skates, regularly check and tighten the buckles and laces, clean the wheels, and store them in a dry place.
- Q: What age range are these roller skates suitable for? A: These skates are designed for children aged 4 to 7 years, making them ideal for little kids.
- Q: Can these roller skates help develop my child's skills? A: Yes, using these roller skates can help develop your child's balance and coordination skills while enjoying skating.
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