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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What tools are included in the MARQUE 10 in 1 Bike Multitool? A: The MARQUE 10 in 1 Bike Multitool includes 10 precision tools: 2/3/4/5/6 mm Allen/Hex keys, T25 and Phillips #1 cross-head screwdriver, flat head #5, and 14G and 15G spoke wrenches.
- Q: Is the multitool suitable for both road and mountain bikes? A: Yes, the MARQUE 10 in 1 Bike Multitool is designed for both road and mountain bikes, making it a versatile accessory for any cyclist.
- Q: How portable is the MARQUE 10 in 1 Bike Multitool? A: The multitool is compact, measuring only 2.8 inches long and 0.3 inches thick, and weighs just 2.8 oz, making it easy to carry and store.
- Q: What material is the MARQUE multitool made from? A: The MARQUE 10 in 1 Bike Multitool is made from chrome vanadium steel (CR-V), known for its durability and strength.
- Q: Can this multitool handle most bike repairs? A: Yes, the multitool includes a variety of tools that cover most common biking repair needs, making it a comprehensive solution for on-the-go fixes.
- Q: Is the multitool easy to use for beginners? A: Yes, the simple folding design and included tools make it user-friendly for both experienced cyclists and beginners.
- Q: What is the warranty or guarantee for the MARQUE multitool? A: MARQUE stands behind the quality of their products, offering a satisfaction guarantee with options for refund or replacement if there are any product issues.
- Q: How should I care for my MARQUE multitool? A: To maintain the MARQUE multitool, keep it clean and dry after use, and store it in a cool, dry place to prevent rust and wear.
- Q: Does the multitool come with a storage pouch? A: The product details do not specify a storage pouch, but its compact size allows for easy storage in pockets or bike bags.
- Q: Is the MARQUE multitool a good gift for cyclists? A: Yes, the MARQUE 10 in 1 Bike Multitool makes an excellent gift for cyclists, as it is practical and essential for bike maintenance.
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