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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the size of the massmall Umbrella Hat? A: The massmall Umbrella Hat has a diameter of 27 inches when open and is 16.3 inches long when folded.
- Q: Is the Umbrella Hat suitable for both men and women? A: Yes, the Umbrella Hat is designed for both men and women, making it a versatile accessory for anyone.
- Q: What materials are used in the construction of the Umbrella Hat? A: The Umbrella Hat is made of silver plasters, metal, and plastic, ensuring durability and lightweight performance.
- Q: How does the hands-free design of the Umbrella Hat work? A: The hands-free design features a strong elastic headband that holds the hat securely on your head, allowing you to keep your hands free for other activities.
- Q: Can the Umbrella Hat be used in rainy weather? A: Yes, the Umbrella Hat provides waterproof protection, keeping your head dry during light rain, but it's not recommended for use in severe weather like hurricanes.
- Q: Is the Umbrella Hat suitable for children? A: Yes, the elastic tape design allows for easy adjustment, making it suitable for users of all ages, including children and toddlers.
- Q: What activities can I use the Umbrella Hat for? A: The Umbrella Hat is great for various activities such as fishing, golfing, camping, hiking, jogging, beach outings, and costume parties.
- Q: How should I care for my Umbrella Hat? A: To care for your Umbrella Hat, clean it with a damp cloth and store it in a dry place when not in use to maintain its condition.
- Q: Does the Umbrella Hat provide sun protection? A: Yes, the Umbrella Hat offers UV protection, helping to shield your head from the sun's rays on sunny days.
- Q: What should I do if I have questions about my Umbrella Hat? A: If you have any questions or concerns about your Umbrella Hat, you can send a message to customer service, and they will be happy to assist you.
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