Capable of doing it all, the Black Magic is the best family kneeboard on the market. Its famous cable-actuated retractable fin system and Aquatic Hook make the Black Magic the perfect board for successfully teaching kids and beginners the finer points of deep-water starts. Its size pairs well with adults and kids alike, and its smooth bottom contouring delivers a super stable and extremely comfortable ride for all.
Shipping & Delivery Policy
At Onlinesportsmall, we are dedicated to getting your home and kitchen essentials to you as quickly as possible. To ensure the highest quality and best pricing, we work directly with our manufacturing partners to ship products efficiently from our network of fulfillment centers, including our primary hub in Houston, Texas.
Because your convenience is our priority, our Customer Support Team is available 24/7 to assist you with any shipping inquiries.
1. Shipping Destinations & Cost
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Cost: We offer Free Shipping on all orders across the Continental United States.
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Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
2. Order Processing & Transit Times
Our fulfillment centers operate six days a week (Monday through Saturday) to process and dispatch your orders.
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Order Cut-off Time: 2:00 PM (CST) – Monday to Saturday.
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Handling Time: 1–3 Business Days (Monday – Saturday).
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Transit Time: 3–5 Business Days (Monday – Friday).
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Total Delivery Time: 4–8 Business Days.
3. Strategic Fulfillment & Carriers
By working directly with our manufacturing partners, we optimize our logistics to reduce transit distances. We utilize reliable carriers such as UPS, FedEx, and USPS.
4. Order Tracking
A shipping confirmation email with a tracking number will be sent as soon as your order is dispatched. Please allow up to 24 hours for the carrier’s tracking link to reflect the status of your package. You can also contact our 24/7 support team for real-time updates.
5. Missing or Damaged Items
If your package is marked as delivered but you cannot find it, or if it arrives damaged, please notify us within 48 hours. Our 24/7 support team is ready to help coordinate replacements or resolutions immediately.
6. Business Contact Details
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Legal Entity: Ami Ventures Inc (dba Onlinesportsmall)
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Physical Address: 14932 Kuykendahl Road, Houston, TX 77090
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Customer Support: Available 24/7, 365 Days a Year
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Phone: +1 832-344-5453
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Email: support@onlinesportsmall.com
Frequently Asked Questions
- Q: What are the dimensions of the O'Brien Black Magic Towable Kneeboard? A: The dimensions are fifty-two point seventy-five inches long, twenty-two inches wide, and six inches high. This size ensures stability for both kids and adults.
- Q: What material is the O'Brien Black Magic Towable Kneeboard made of? A: The kneeboard is made of durable plastic. This material is designed to withstand water sports activities and provide longevity.
- Q: What is the item size of the O'Brien Black Magic Towable Kneeboard? A: The item size is fifty-one point five inches. This size is suitable for various users, from beginners to advanced riders.
- Q: How do I use the O'Brien Black Magic Towable Kneeboard? A: To use the kneeboard, simply secure yourself with the padded strap and utilize the Aquatic Hook for easy starts. It's perfect for both teaching beginners and advanced tricks.
- Q: Is the O'Brien Black Magic Towable Kneeboard suitable for beginners? A: Yes, it is suitable for beginners. The design includes features that make it easier to learn deep-water starts and progress to advanced tricks.
- Q: How do I safely ride the O'Brien Black Magic Towable Kneeboard? A: To ride safely, ensure you’re securely strapped in and use the fins appropriately based on your skill level. Start with fins down for stability and switch to fins up for spins.
- Q: How do I clean and maintain the O'Brien Black Magic Towable Kneeboard? A: To clean the kneeboard, rinse it with fresh water after each use and store it in a cool, dry place. Avoid prolonged exposure to direct sunlight.
- Q: Can I store the O'Brien Black Magic Towable Kneeboard outside? A: No, it’s not recommended to store it outside. Prolonged exposure to the elements can damage the material and reduce its lifespan.
- Q: What features make the O'Brien Black Magic Towable Kneeboard user-friendly? A: The kneeboard features a removable Aquatic Hook and a cable-actuated retractable fin system. These allow for easy adjustments and progression in learning new tricks.
- Q: Is the O'Brien Black Magic Towable Kneeboard better for adults or kids? A: It is designed for both adults and kids. Its size and features make it versatile for users of different ages and skill levels.
- Q: What if the O'Brien Black Magic Towable Kneeboard arrives damaged? A: If it arrives damaged, contact customer support for assistance. Most retailers will offer a return or exchange policy for damaged items.
- Q: What is the warranty for the O'Brien Black Magic Towable Kneeboard? A: The warranty details may vary by retailer, but typically, O'Brien products come with a manufacturer's warranty against defects in materials and workmanship.
- Q: Can I return the O'Brien Black Magic Towable Kneeboard if I don’t like it? A: Yes, you can return it if you follow the retailer's return policy. Keep the original packaging and receipt for a smooth return process.
- Q: What should I do if I have trouble using the O'Brien Black Magic Towable Kneeboard? A: If you have trouble, refer to the user manual for tips or contact customer support for guidance. They can help troubleshoot any issues you encounter.
- Q: Does the O'Brien Black Magic Towable Kneeboard come in different colors? A: Yes, the O'Brien Black Magic Towable Kneeboard is available in various colors, including green. Check with the retailer for available options.
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