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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the OceanMotion Zig Zag Cleat used for? A: The OceanMotion Zig Zag Cleat is designed to allow you to quickly and easily tie off your kayak or canoe, ensuring secure docking.
- Q: What type of rope can be used with this cleat? A: This cleat accommodates rope up to 3/8" thick, making it versatile for various tying needs.
- Q: What materials is the cleat made from? A: The cleat is made from durable nylon, providing strength and longevity for outdoor use.
- Q: Is the cleat suitable for other types of vessels? A: Yes, the OceanMotion Zig Zag Cleat is ideal for kayaks, canoes, dinghies, and lightweight vessels.
- Q: Does the product include mounting hardware? A: Yes, stainless steel mounting hardware is included with the cleat for easy installation.
- Q: How do I install the OceanMotion Zig Zag Cleat? A: Installation involves using the included stainless steel hardware to securely attach the cleat to your kayak or canoe.
- Q: Can I use this cleat in saltwater conditions? A: Yes, the durable nylon material and stainless steel hardware make it suitable for use in saltwater environments.
- Q: What are the dimensions of the cleat? A: The specific dimensions of the cleat are not provided, but it is designed for standard use with 3/8" rope.
- Q: Is this cleat easy to use for beginners? A: Yes, the OceanMotion Zig Zag Cleat is user-friendly, making it suitable for both beginners and experienced users.
- Q: How can I maintain the cleat for longevity? A: To maintain the cleat, regularly clean it with fresh water after use and check for any wear or damage to ensure safe operation.
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