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With new Pine Mountain fire logs, you can more easily enjoy a beautiful fire every night of the week. These logs are crafted from 100Percent recycled American hardwood, blended with nutshells, molasses, and high-performing waxes for an outstanding experience. No need for messy wood, newspaper, or kindling. Just light the wrapper and enjoy.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: How long do Pine Mountain firelogs burn? A: Pine Mountain firelogs are designed to burn for approximately 3 hours, providing a long-lasting and enjoyable fire experience.
- Q: What materials are used in Pine Mountain firelogs? A: These firelogs are made from 100% recycled American hardwood, blended with nutshells, molasses, and high-performing waxes.
- Q: Can I use Pine Mountain firelogs indoors? A: Yes, Pine Mountain firelogs are suitable for both indoor and outdoor use, making them ideal for fireplaces, campfires, and fire pits.
- Q: Do I need kindling or newspaper to use Pine Mountain firelogs? A: No, you don't need kindling or newspaper. Simply light the wrapper of the firelog to start the fire easily.
- Q: Are these firelogs environmentally friendly? A: Yes, Pine Mountain firelogs burn cleaner than traditional wood, producing up to 80% less carbon monoxide and 75% less particulate matter.
- Q: How do Pine Mountain firelogs compare to real wood? A: They burn more evenly and consistently than real wood, providing a clean and hassle-free fire experience without the mess.
- Q: What is the packaging of Pine Mountain firelogs like? A: Pine Mountain firelogs come wrapped in paper, which allows for no mess handling and easy portability.
- Q: Are Pine Mountain firelogs safe for fire pits? A: Yes, they are safe to use in fire pits, fireplaces, and campfires, providing a consistent and controlled burn.
- Q: What should I do with the packaging after use? A: After using the firelog, you can dispose of the paper wrapper in accordance with your local recycling guidelines.
- Q: Do Pine Mountain firelogs produce smoke? A: Pine Mountain firelogs produce significantly less smoke compared to traditional wood, enhancing your overall fire experience.
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