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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What material is the PRIOR FITNESS Lyra Aerial Hoop Hand Loop Strap made of? A: The PRIOR FITNESS Lyra Aerial Hoop Hand Loop Strap is made of high-quality velvet material, ensuring comfort and a soft feel during use.
- Q: What is the maximum weight limit for the hoop strap? A: The working load limit for the hoop strap is 600lbs (270kg), making it suitable for various aerial activities.
- Q: What is the length of the strap? A: The strap measures 45cm (17.7 inches) in length, providing a compact and portable option for aerial training.
- Q: Is the strap suitable for beginners in aerial acrobatics? A: Yes, the strap is designed to be user-friendly and is suitable for both beginners and experienced aerialists in aerial acrobatics.
- Q: Can the hoop strap be used with different types of aerial hoops? A: Yes, the strap is versatile and can be used with various types of aerial hoops, making it a great addition to your aerial equipment.
- Q: What safety features does the strap include? A: The strap includes a safe ring for secure attachment to the aerial hoop, ensuring safety during use.
- Q: How should I care for the velvet strap? A: To maintain the velvet strap, it is recommended to avoid exposure to excessive moisture and to clean it gently with a damp cloth when needed.
- Q: Does the product come with a warranty or customer support? A: PRIOR FITNESS offers customer support for any questions or suggestions regarding the product, ensuring a positive user experience.
- Q: Is the strap lightweight and easy to transport? A: Yes, the lightweight design of the strap makes it easy to store and carry for training sessions or performances.
- Q: What activities can I use the strap for? A: The strap is suitable for a variety of activities including yoga, aerial acrobatics, circus performances, and strength training.
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