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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the SeaDek Embossed 4-Piece Step Kit made of? A: The SeaDek Embossed 4-Piece Step Kit is made of durable plastic, designed to withstand outdoor conditions.
- Q: What is the purpose of the SeaDek Step Kit? A: The SeaDek Step Kit is designed to provide a non-slip surface for safe boarding and disembarking from boats, enhancing safety and comfort.
- Q: Is the SeaDek Step Kit easy to install? A: Yes, the SeaDek Step Kit comes with straightforward installation instructions, making it easy for users to set up without professional help.
- Q: Can the SeaDek Step Kit be used on any type of boat? A: The SeaDek Step Kit is versatile and can be used on a variety of boat types, as long as the surface is clean and properly prepared for adhesion.
- Q: How do I clean and maintain the SeaDek Step Kit? A: To clean the SeaDek Step Kit, simply use mild soap and water. Regular maintenance helps preserve its appearance and functionality.
- Q: What color options are available for the SeaDek Step Kit? A: The SeaDek Embossed 4-Piece Step Kit is available in Desert Camo, providing a stylish and functional option for outdoor enthusiasts.
- Q: Does the SeaDek Step Kit provide UV protection? A: Yes, the materials used in the SeaDek Step Kit are designed to be UV resistant, helping to prevent fading and deterioration from sunlight exposure.
- Q: What are the dimensions of each piece in the SeaDek Step Kit? A: Each piece in the SeaDek Step Kit is designed to fit standard step sizes, ensuring compatibility with most boat steps.
- Q: Is the SeaDek Step Kit suitable for freshwater and saltwater use? A: Yes, the SeaDek Step Kit is suitable for both freshwater and saltwater environments, making it ideal for various boating activities.
- Q: What is the warranty on the SeaDek Step Kit? A: The SeaDek Step Kit typically comes with a manufacturer's warranty, but it's best to check the specific warranty details included with your purchase.
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