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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the resistance level of the Serenilite Flexible Resistance Bar? A: The Serenilite Flexible Resistance Bar offers 5 lbs of resistance, making it ideal for light exercises, warm-ups, and rehabilitation.
- Q: How can this resistance bar help with tennis elbow? A: This resistance bar is designed to relieve pain associated with tennis elbow by strengthening the muscles around the elbow and improving flexibility.
- Q: Is the Serenilite bar suitable for all ages? A: Yes, the Serenilite bar is suitable for youths, teens, seniors, and anyone looking to enhance their grip strength or rehabilitate from injuries.
- Q: What materials is the resistance bar made of? A: The resistance bar is made from high-quality thermoplastic elastomers, ensuring durability and flexibility.
- Q: Can I use the Serenilite bar for general hand therapy? A: Yes, the bar is excellent for hand therapy, helping to strengthen hands, wrists, and forearms, making it a versatile tool for rehabilitation.
- Q: How do I care for the Serenilite Flexible Resistance Bar? A: To care for the resistance bar, clean it with a damp cloth and mild soap, and store it in a cool, dry place away from direct sunlight.
- Q: What types of injuries can the Serenilite bar assist with? A: The bar can assist with various conditions, including tendonitis, golfer's elbow, carpal tunnel syndrome, and post-surgical recovery.
- Q: Can athletes use the Serenilite Flexible Resistance Bar? A: Yes, it is suitable for athletes in sports like tennis, golf, and badminton, as well as for those involved in activities requiring strong hand and wrist muscles.
- Q: Are there different resistance levels available for this product? A: Yes, there are four different resistance levels available to accommodate all types of physical conditions and rehabilitation needs.
- Q: Is this resistance bar portable for travel? A: Yes, the lightweight and flexible design of the Serenilite bar makes it easy to carry, making it convenient for travel and on-the-go workouts.
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