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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is included in the snorkel set? A: The snorkel set includes a dry top snorkeling mask and snorkel, designed for adults, along with a mesh bag for easy transportation.
- Q: Is the snorkel mask anti-fog and anti-leak? A: Yes, the snorkel mask features a panoramic design with tempered glass lenses that are both anti-fog and anti-leak, ensuring clear visibility while snorkeling.
- Q: What material is the snorkel set made from? A: The snorkel set is made from durable plastic, providing flexibility and longevity for underwater activities.
- Q: How do I adjust the fit of the snorkel mask? A: The snorkel mask comes with adjustable straps that allow you to customize the fit for comfort and a secure seal, preventing water from entering.
- Q: Can this snorkel set be used for scuba diving? A: While the snorkel set is primarily designed for snorkeling, it can also be used for shallow scuba diving or swimming training.
- Q: Is the snorkel set suitable for beginners? A: Yes, this snorkel set is suitable for beginners and experienced snorkelers alike, making it easy to use for anyone learning to snorkel.
- Q: How do I clean and maintain the snorkel set? A: After each use, rinse the snorkel set with fresh water to remove salt and sand. Allow it to air dry completely before storing it in a cool, dry place.
- Q: What is the size range of the snorkel mask? A: The snorkel mask is designed to fit most adult face sizes, thanks to its adjustable straps that accommodate various head shapes.
- Q: Is the snorkel set travel-friendly? A: Yes, the snorkel set comes with a mesh bag that makes it easy to pack and carry, making it travel-friendly for beach vacations or diving trips.
- Q: Are there any warranties or guarantees with the snorkel set? A: Please check with the retailer for specific warranty information, as it may vary. Typically, quality snorkel sets come with a satisfaction guarantee or warranty against defects.
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