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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the Survivor Filter Squeeze Kit? A: The Survivor Filter Squeeze Kit is a portable water filtration system that includes a collapsible bottle and a filter straw, designed for hiking and outdoor activities.
- Q: How does the water filter work? A: The filter straw attaches to any 28mm threaded bottle or canteen and allows you to drink directly from fresh water sources, filtering out contaminants for safe drinking.
- Q: What contaminants does the filter remove? A: The filter removes 99.999% of tested viruses, bacteria, and protozoa, as well as 89% of mercury and lead, according to NSF/ANSI Standards.
- Q: How much water can the collapsible bottle hold? A: The collapsible bottle can hold up to 33oz (1 liter) of water, making it suitable for extended outdoor use.
- Q: Is the filter straw reusable? A: Yes, the filter straw is reusable and can be backwashed to maintain its functionality, lasting up to 26,417 gallons.
- Q: What materials is the filter made from? A: The filter straw is made from BPA-free Acrylonitrile Butadiene Styrene (ABS), ensuring safety and durability.
- Q: Does the product come with a warranty? A: Yes, it comes with a lifetime warranty covering all manufacturing and other defects, reflecting the manufacturer's commitment to quality.
- Q: How do I clean the filter straw? A: To clean the filter straw, you can backwash it following the included instructions, ensuring it remains free of debris and contaminants.
- Q: Can the filter be used with a hydration bladder? A: Yes, the filter straw can be used with any hydration bladder that has a compatible 28mm threaded opening.
- Q: Is the kit lightweight and portable? A: Absolutely, the entire kit is designed to be lightweight, with the filter straw weighing only 3.5oz, making it easy to carry on hikes and camping trips.
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