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TOPNEW Climbing holds
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is included in the TOPNEW Ninja Tree Climbing Kit? A: The kit includes 12 tree climbing holds in macaroon colors, 6 ratchet straps, and 1 instruction manual.
- Q: What is the weight capacity of the climbing holds? A: The climbing holds have a weight capacity of up to 230 lbs, making them suitable for users of various sizes, including toddlers and adults.
- Q: Are the climbing holds safe for kids? A: Yes, the climbing holds are designed with safety in mind. They are super strong, textured, and ergonomically shaped to fit children's hands, reducing the risk of slipping.
- Q: How do I install the climbing holds on a tree? A: Installation is tool-free and simple. You can wrap the climbing holds around a robust tree using the included 10FT ratchet belt.
- Q: Will the straps damage the tree bark? A: The ratchet straps are designed to be friendly to the tree bark and will not cause damage when removed.
- Q: What material are the climbing holds made from? A: The climbing holds are made from durable plastic, ensuring longevity and safety during use.
- Q: Can adults use the climbing holds as well? A: Yes, the climbing holds are designed to support users of all sizes, including adults, with a maximum weight capacity of 230 lbs.
- Q: What colors do the climbing holds come in? A: The climbing holds are available in pastel colors, which are visually appealing and engaging for children.
- Q: How can the climbing holds benefit my child's development? A: Using the climbing holds can help build your child's physical strength, confidence, and imagination while providing a fun outdoor activity.
- Q: Is there a warranty or guarantee for the climbing kit? A: Please refer to the product packaging or the manufacturer's website for specific warranty or guarantee information.
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