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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the dimensions and weight of the ust freestyle lightweight sleeping air mat? A: The dimensions of the ust freestyle lightweight sleeping air mat are 46.06 inches long, 20.08 inches wide, and 3.54 inches deep, with a total weight of 12 ounces.
- Q: How does the one-way air valve work for inflating the mat? A: The one-way air valve allows for quick inflation without losing air when you stop pumping. It ensures that once the mat is inflated, no air escapes while you seal it.
- Q: Is the sleeping mat easy to store and transport? A: Yes, the sleeping mat folds up tightly for easy storage and comes with a carry case that doubles as a pump sack, making it convenient for transport.
- Q: What materials is the sleeping mat made from? A: The sleeping mat is made of durable polyester, and the interior is lined with TPU to prevent air from escaping after inflation.
- Q: How does the body map baffle design enhance comfort? A: The body map baffles are designed to provide support where it's needed most without adding unnecessary weight, ensuring a comfortable sleeping experience.
- Q: Can this sleeping mat be used for different activities like camping and backpacking? A: Yes, the ust freestyle lightweight sleeping air mat is versatile and suitable for various outdoor activities such as backpacking, bikepacking, yakpacking, camping, and hiking.
- Q: What is included with the sleeping mat purchase? A: The purchase includes the sleeping mat, a pump sack for easy inflation, and a carry case for convenient transportation.
- Q: How should I care for and maintain the sleeping mat? A: After use, ensure the mat is clean and dry before folding it up. Store it in a cool, dry place to maintain its quality and longevity.
- Q: Is the sleeping mat suitable for side sleepers? A: The unique design with body map baffles provides support and comfort for various sleeping positions, including side sleepers.
- Q: What is the recommended weight limit for the sleeping mat? A: While specific weight limits are not provided, it's designed to accommodate most users comfortably and reliably.
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