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Retractable Design: It's free for you to adjust the height of this ladder at the range of 55.1-67.1 inch, meeting the demands of different positions of water depth. | Strong Weight Capacity: Our dock ladder is made of thickened 6063 aluminum alloy, and the surface adopts a special sandblasting process for great load-bearing, scratch resistance, and corrosion resistance. The load capacity can reach 350 lbs, stable and not deformed. | Nonslip Pedals: This ladder contains 20.5x4 inches 4-step large pedals. The pedals with nonslip design allowing you to get up and down the ladder comfortably and securely. | Ergonomic Design: 12 in step distance better fits body usage habits, which is more comfortable and labor-saving for you to enter the water and go ashore. The thickened round handrails bring you comfortable holding with hands. | Apply It Everywhere: The dock ladder is specially designed to complete most boarding tasks. It is widely used in docks, sea boarding, swimming pools, etc
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the maximum load capacity of the VEVOR Retractable Dock Ladder? A: The VEVOR Retractable Dock Ladder has a maximum load capacity of 350 lbs, making it stable and durable for various boarding tasks.
- Q: How adjustable is the height of this dock ladder? A: The height of the VEVOR Dock Ladder can be adjusted within the range of 36 to 48 inches, accommodating different water depths.
- Q: Are the steps of the ladder safe to use? A: Yes, the ladder features 4 large nonslip pedals, measuring 20.5x4 inches, which provide a secure footing when climbing up and down.
- Q: What material is the ladder made from? A: The ladder is constructed from thickened 6063 aluminum alloy, ensuring durability, corrosion resistance, and a lightweight design.
- Q: Can this ladder be used in saltwater environments? A: Yes, the aluminum construction and special sandblasting process enhance its corrosion resistance, making it suitable for use in saltwater environments.
- Q: What type of maintenance does the ladder require? A: The ladder should be rinsed with fresh water after use in saltwater, and periodically checked for any signs of wear or damage to ensure safety.
- Q: Is the ladder easy to install? A: Yes, the VEVOR Retractable Dock Ladder is designed for easy installation, but specific mounting instructions should be followed for secure attachment.
- Q: What is the distance between the steps? A: The step distance on the ladder is 12 inches, which is designed to fit body usage habits for comfort when entering or exiting the water.
- Q: Where can I use the VEVOR Dock Ladder? A: This ladder is versatile and can be used in various locations, including docks, pontoon boats, swimming pools, and other marine boarding areas.
- Q: Does the ladder come with a warranty? A: Warranty details may vary, so it's best to check with the retailer for specific warranty information regarding the VEVOR Retractable Dock Ladder.
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