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Retractable Design: It's free for you to adjust the height of this ladder step part at the range of 48-60 inch, meeting the demands of different positions of water depth. | Nonslip Pedals: This ladder contains 20.5x4 inches 4-step large pedals. The pedals are covered with nonslip pads, allowing you to get up and down the ladder comfortably and securely. | Strong Weight Capacity: Our dock ladder is made of thickened 6063 aluminum alloy, and the surface adopts a special sandblasting process for great load-bearing, scratch resistance, and corrosion resistance. The load capacity can reach 350 lbs, stable and not deformed. | Ergonomic Design: 12 in step distance better fits body usage habits, which is more comfortable and labor-saving for you to enter the water and go ashore. The thickened round handrails bring you comfortable holding with hands. | Apply It Everywhere: The dock ladder is specially designed to complete most boarding tasks. It is widely used in docks, sea boarding, swimming pools, etc.
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is the adjustable height range of the VEVOR Retractable Dock Ladder? A: The VEVOR Retractable Dock Ladder has an adjustable height range of 48 to 60 inches, allowing it to meet various water depth requirements.
- Q: Are the pedals on the dock ladder nonslip? A: Yes, the ladder features 20.5x4 inch large pedals that are covered with nonslip pads, providing a secure and comfortable climbing experience.
- Q: What is the weight capacity of the VEVOR dock ladder? A: The VEVOR dock ladder has a strong weight capacity of up to 350 lbs, ensuring stability and safety during use.
- Q: What material is the dock ladder made from? A: The dock ladder is constructed from thickened 6063 aluminum alloy, which offers excellent load-bearing capabilities, scratch resistance, and corrosion resistance.
- Q: What is the step distance on this ladder? A: The ladder features a 12-inch step distance, which is designed to be more ergonomic and comfortable for users.
- Q: Can this ladder be used in swimming pools? A: Yes, the VEVOR dock ladder is versatile and can be used in various settings, including docks, swimming pools, and marine boarding.
- Q: How does the ergonomic design benefit users? A: The ergonomic design, including the 12-inch step distance and thickened round handrails, provides a comfortable and labor-saving experience when entering or exiting the water.
- Q: Is the ladder easy to install? A: Yes, the VEVOR dock ladder is designed for easy installation, allowing users to set it up quickly for immediate use.
- Q: What care and maintenance does the ladder require? A: To maintain the ladder, regularly check for any signs of wear, clean it with mild soap and water, and ensure it is securely fastened during use.
- Q: Is this ladder suitable for use on pontoons? A: Yes, the VEVOR Retractable Dock Ladder is specifically designed for use on pontoons, as well as for various other marine boarding applications.
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