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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What are the dimensions of the rubber tips for trekking poles? A: The rubber tips have a standard screw diameter of 11mm (0.43 inches), making them compatible with most standard trekking poles and walking sticks.
- Q: How do I install the rubber tips on my walking sticks? A: To install the rubber tips, simply unscrew the existing tips from your walking sticks and screw on the new rubber tips until they are securely in place.
- Q: Are these rubber tips suitable for all terrains? A: Yes, the rubber tips are designed for various terrains, providing enhanced slip resistance and stability on rocky, muddy, and snowy surfaces.
- Q: How many rubber tips come in a pack? A: Each pack contains 4 rubber tips, allowing you to replace worn-out tips or keep extras for future use.
- Q: Will these tips fit my ski poles? A: Yes, the rubber tips are designed to fit most standard ski poles, trekking poles, and walking sticks that have an 11mm diameter tip.
- Q: Can I use these rubber tips on hiking poles? A: Absolutely, these rubber tips are ideal for hiking poles, providing better traction and stability during your hikes.
- Q: How do I maintain the rubber tips? A: To maintain the rubber tips, regularly check for wear and replace them if they show significant signs of damage. Store them in a cool, dry place when not in use.
- Q: Are the rubber tips durable? A: Yes, the rubber tips are made from high-quality, durable rubber that is wear resistant, ensuring they last through various hiking conditions.
- Q: Do these tips come with a warranty? A: Warranty details may vary by seller, so it's best to check with the retailer for specific warranty information regarding the rubber tips.
- Q: Can I use these tips for trekking poles in winter conditions? A: Yes, these rubber tips are suitable for winter conditions, especially when used with snow baskets for better performance on snow-covered trails.
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