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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: How do I activate the WORLD-BIO Dry Ice packs? A: To activate the WORLD-BIO Dry Ice packs, soak the sheets in water for 3 minutes. After soaking, dry off any excess water from the surface and then freeze the packs for at least 6 hours before use.
- Q: How long do these dry ice packs stay cold? A: The dry ice packs can stay cold for an entire day when used in insulated bags or boxes. They absorb water and expand, allowing them to provide longer-lasting cold than traditional water packs.
- Q: Are these dry ice packs reusable? A: Yes, the WORLD-BIO Dry Ice packs are reusable. They are designed to be durable and can be hydrated multiple times for repeated use.
- Q: What are the dimensions of each dry ice pack? A: Each dry ice pack measures 3.3 inches by 4.7 inches. When hydrated, they can expand to about 1.3 inches thick.
- Q: Are the materials used in these packs safe for food contact? A: Yes, the materials used in the WORLD-BIO Dry Ice packs are non-toxic and safe for food contact, making them suitable for shipping perishables.
- Q: How many packs are included in one order? A: Each order includes 96 packs of WORLD-BIO Dry Ice sheets.
- Q: Do these packs leak after use? A: No, the dry ice packs are designed with a leak-proof feature, ensuring that they do not leak after water absorption.
- Q: Can these ice packs be used for shipping seafood? A: Yes, these dry ice packs are ideal for shipping seafood and other perishables, as they provide long-lasting cold during transportation.
- Q: What is the weight of each dry ice pack? A: Each dry ice pack weighs only 3 grams, making them lightweight and easy to store.
- Q: How do these packs compare to traditional ice packs? A: The WORLD-BIO Dry Ice packs are more economical and space-efficient compared to traditional ice packs. They remain thin before activation and provide lasting cold, making them a better choice for shipping needs.
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