Preparation:Make sure there is no sand on the mask or tube,if there has sand,using water to clear the breathing tube or mask,once the mask is clean then it ready for usechecking the seal:Pull the straps of the mask over your head and check the fit of the mask on your face,breath normally to check for any leaks,if you feel slight pressure change when you breath,then you have a good seal,if not,please kindly adjust the mask wire sizeUsing:Once in the water,swim on the surface and breathe calmly through your mouth or nose,if you feel light headed remove the mask immediately,keeping your chin slightly up will create the best breathing experience,if you feel any obstruction to your breathing,it may be due to the snorkel being covered in water temporarily,the dry top snorkel design will prevent water from entering through the top of the snorkel,if water leaks into your mask,simply lift your head out of the water and it will drain out of the chin valve,no need emove your mask to clear it of waterProper use:Full face snorkel masks are designed for leisure surface snorkeling Serious freediving is not recommended Strenuous swimming while wearing any type of snorkel, including full face designs, is not recommended Be sure to take regular breaks while snorkeling Also follow the buddy rule: never snorkel aloneIf you are not satisfied with our products,we will provide you with a 100% refundIf any quality problems are found within 24 months after you buy this product,we will offer replacement for a new product free of charge
Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What age is the WSTOO snorkeling gear suitable for? A: The WSTOO snorkeling gear is designed for children, making it ideal for young swimmers and snorkelers. It is suitable for kids who are new to swimming or snorkeling.
- Q: How do I ensure a proper fit for the snorkel mask? A: To ensure a proper fit, pull the straps over your head and check for any leaks by breathing normally. If you feel a pressure change while breathing, the mask has a good seal; otherwise, adjust the mask's wire size accordingly.
- Q: Is the snorkel mask safe for children? A: Yes, the snorkel mask is made of high-quality food-grade silicone, which is hypoallergenic and non-irritating, ensuring it is safe for children to use.
- Q: Can the snorkel mask be used for serious freediving? A: No, full face snorkel masks, including the WSTOO, are designed for leisure surface snorkeling and are not recommended for serious freediving or strenuous swimming.
- Q: What should I do if water leaks into the mask? A: If water leaks into the mask, lift your head out of the water to let it drain out through the chin valve. There is no need to remove the mask to clear it.
- Q: Does the mask come with a camera mount? A: Yes, the WSTOO snorkeling gear features a camera mount, allowing users to capture their underwater adventures.
- Q: How do I maintain the snorkel mask? A: To maintain the snorkel mask, rinse it with fresh water after each use to remove salt or chlorine, and store it in a cool, dry place away from direct sunlight.
- Q: What is the panoramic view feature? A: The panoramic view feature allows for a 180-degree wide field of view, providing a distortion-free underwater experience, so children can fully immerse themselves in their snorkeling adventures.
- Q: Can I use this mask for diving below the surface? A: The WSTOO snorkel mask is not intended for diving below the surface; it is designed for surface snorkeling only.
- Q: What is the return policy for the snorkel mask? A: If you are not satisfied with the product, WSTOO offers a 100% refund. Additionally, any quality issues found within 24 months after purchase can result in a free replacement.
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