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Shipping & Delivery Policy
All orders from Onlinesportsmall are shipped in double boxes and come with full insurance for added protection. Items are typically shipped within 2-3 working days. Our company is based in the United States, and we use secure shipping methods. For your protection, we may contact you for additional order verification regarding the payment method.
Your product will be delivered to your doorstep, carefully packed to prevent any damage. We understand that some customers prefer discretion regarding package contents. To address this, we provide completely discreet packaging. Any product names, descriptions, sender’s names, or other identifying details are encrypted to ensure a fully discreet shipment.
Note: All orders above $250 will require a signature upon delivery.
Shipping Destinations
We currently ship within the United States.
Processing Time
Orders are processed within 1-3 business days.
Shipping Methods & Delivery Times
Domestic (U.S.): 5-8 business days.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method. Free standard shipping is available within the U.S.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your order’s progress.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team, and we will assist you in resolving the issue.
Returns & Refunds
For details on returns and refunds, please refer to our Return Policy.
Contact Information
For any questions, feel free to contact our customer service team at:
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Email: support@onlinesportsmall.com
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Phone: +1 (832) 344-5453
Frequently Asked Questions
- Q: What is included in the XCMAN Complete Ski Snowboard Tuning and Waxing Kit? A: The kit includes a waxing iron, ski training wax in three temperature ranges, an edge tuner, P-Tex, a waxing brush, waxing scraper, sandpaper, buff pads, a 200mm metal file, a waxing apron, and a nylon horsehair brush.
- Q: How does the edge tuner work? A: The edge tuner allows you to dial in precise angles for side edges, ranging from 1 degree to 4 degrees, accommodating various ski and snowboard edge sharpening needs.
- Q: What temperature ranges does the training wax cover? A: The training wax includes three types: Blue for air temperatures from -25°C to -12°C, Red for -14°C to -4°C, and Yellow for -6°C to +20°C.
- Q: Is the waxing iron adjustable in temperature? A: Yes, the waxing iron has an adjustable temperature range from below 100°C (212°F) to 170°C (338°F), ensuring optimal wax melting.
- Q: What materials are the scrapers made of? A: The kit includes a metal scraper, along with two clear and two black P-Tex scrapers, designed for effective edge cleaning and waxing.
- Q: Can this kit be used for both skis and snowboards? A: Yes, the XCMAN kit is suitable for both skis and snowboards, making it versatile for all winter sports enthusiasts.
- Q: How is the tool bag organized? A: The tool bag features an internal strap to secure the waxing iron, multiple open-access tool pockets, a zippered mesh pocket, and external quick access pockets for efficient organization.
- Q: What type of brush is included in the kit? A: The kit includes a nylon brush and a horsehair brush, both designed for effective application and removal of wax.
- Q: How do I maintain the waxing iron? A: To maintain the waxing iron, ensure to clean the sole plate after each use, avoid overheating, and store it in a safe place when not in use.
- Q: Is this kit suitable for beginners? A: Yes, the XCMAN Complete Ski Snowboard Tuning and Waxing Kit is designed for users of all skill levels, making it easy for beginners to learn proper tuning and waxing techniques.
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